Terms of service

Return Policy

Dubai Aroma NZ offers a 7-day Return-to-Base warranty from the date of purchase.

This warranty does not cover change-of-mind purchases. Please choose your items carefully. Warranty applies only to manufacturing defects. Damage caused by liquid, impact, misuse or accidental damage is not covered.

Returned items must be sent back with their original packaging and all accessories.

No refund will be issued if the item has been used or if more than 7 days have passed since delivery.

Refunds will be processed using the original payment method where possible. If required, we may request your bank account details.

Approved refunds are generally processed within one billing cycle after the returned item has been received and inspected.

Privacy & Safety

Dubai Aroma NZ values your privacy and is committed to protecting your personal information. We collect only the information necessary to process your orders and provide customer support.

Information We Collect

• Name
• Email Address
• Phone Number
• Billing & Shipping Address
• Products Purchased

Information entered during checkout may be stored even if an order is not completed.

How We Use Your Information

• Process and fulfil orders.
• Provide customer support.
• Respond to enquiries.
• Improve our products and services.

Email Communications

We use your email address to respond to enquiries and send order updates. Promotional emails are sent only to customers who have chosen to receive them, and you may unsubscribe at any time.

Request Account Deletion

You may request deletion of your account and personal information where applicable. Certain records, including completed orders, may be retained where required by law.

Email: dubai.aromanz@gmail.com

Wholesale Enquiries

For wholesale enquiries, please contact us at dubai.aromanz@gmail.com .

Payment Methods

• Credit / Debit Cards
• PayPal
• Bank Transfer
• Cash